The Tickets feature in Taqtics helps your teams manage operational issues outside of processes and audits. While Action Points are always tied to a checklist question, Tickets are independent — raised anytime an issue occurs at a store.
With Tickets, you can:
- Log issues instantly with photos, videos, and comments.
- Route problems to the right team using categories and rules.
- Track progress in real time with clear status updates.
- Collaborate in one place through in-ticket chats.
- Review insights on resolution speed and common problem areas.
👉 Tickets are built for store teams, operations managers, and HO support functions to ensure no issue goes unnoticed, and every problem gets resolved on time.
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Creating Issue TicketsSetting Up TicketsMy Ticket Dashboard