Filling a Ticket
Frontline teams can raise tickets in two ways — Custom Tickets or Auto Tickets. Both capture the issue details, but the assignment flow is slightly different.
1. Custom Ticket
Use this when you want full control over who the ticket is assigned to.
- Add Title, Description, and Priority.
- Select the Store and attach supporting photos/videos.
- Assign to either specific Users or Teams.
- Apply Tags if your Admin has configured them (e.g., Vendor, RCA).
- (Optional) Add a Deadline with date and time.
- Click Create to log the ticket.
👉 Best for one-off issues where you know exactly who should handle it.
2. Auto Ticket
Use this when you want the system to auto-assign based on predefined rules.
- Select the Store and choose an Issue Category.
- Based on the category, fields like Priority, Users, and Due Date are auto-filled by your Admin.
- Add/edit Title and Description, attach files/photos, and apply Tags (if enabled).
- Click Create to log the ticket.
👉 Best for recurring issues where the assignment rules are already set by your company.
⚡ Pro Tip: Tags for both ticket types are set up by your Admin in Creator Mode.